Hi everyone,
I’m trying to export detailed ticket data from Freshservice, including the full activity history (status changes, assignments, internal actions) into an external database for reporting purposes.
The built-in analytics and exports seem limited, and API pulls for large time ranges are slow to run on a regular basis. I’m wondering if there’s a recommended approach or supported method to sync this data efficiently, either through the API, webhooks, or a third-party integration.
If anyone has implemented something similar or can share best practices, I’d appreciate the guidance. Thanks.