In an effort to improve our solutions that we have within freshservice i would like to be able to export them to a report and review
solution name
solution category
date created
date last edited
date last viewed
number of views
ranking (if people thought it was good or bad)
name of engineer creating/editing the solution
+12Hi
Hope you’re both doing great.
This is a FreshService inquiry posted in FreshDesk forum.
Regards,
+12Hi
Unfortunately, such metrics are currently not available in a single line.
In Underlaying data, you will find these fields (among others):
And play with metrics in a widget:
But definitely, this would not provide the expected outcome.
I think you would need to work with the API:
Service Desk API for Developers | Freshservice
This would bring the data you’re currently needing:
"category_id":2, "thumbs_up":0, "thumbs_down":0,
"agent_id":1, "views":0, "description_text":" Steps: Fill in the mandatory fields ... ",
"created_at":"2020-03-29T16:38:29Z", "updated_at":"2020-03-29T16:38:29Z",
"review_date":null,
This is quite a good Enhancement Opportunity for Analytics.
You might consider submitting it here (please note it might already exist).
Freshworks Ideas | Freshworks Community
Please ensure to share the Idea link in order we could vote.
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
