Heyy ​@Nic Neo

Thanks so much for reaching out to the Community! I’ll connect you with someone from our Digital Adoption team shortly to help you get started.

In the meantime, I’d highly recommend checking out Freshworks University  - it offers a range of courses to help you begin learning the product.

Feel free to dive in, and if you ever feel stuck, just reach out here. The Community (and your peers!) are always ready to help.

Ping ​​​​​​@Jebas 

I’ve been in a similar situation before, taking over Freshdesk without prior experience. What really helped me was starting with Freshworks University’s free courses (great for basics + configuration), and then joining a couple of live webinars they run from time to time.

If you’re looking for more hands-on help in the UK, some consultants also offer remote screen-share training sessions, which might be quicker and more cost-effective than on-site. You could also check Freshworks’ official partner directory for UK-based providers.

Happy to share some starter resources if you’d like.

Hi Nic,

If youre still on the lookout, I focus on Freshdesk training and cleanup for teams in similar situations.
I work remote only, but have helped plenty of UK-based teams get back on track.
Happy to discuss what you need and see if its a good fit.

You can reach out to me on my email here

Colin

Hi Nic,

If you’re still searching, I specialize in Freshdesk training and cleanup for teams facing similar challenges.
I work remotely only, but I’ve supported many UK-based teams in getting things back on track.
I’d be glad to chat about your needs and see whether it’s a good fit.

Regards: lol skin