Better task management, I should be able to add open tasks to my view of open tickets so that I have a single place to manage my work.  Currently you have to flip back and forth and the ‘tasks’ is hidden in a button on the top right, it isn’t even an option to put it in the list on the left.  

Maybe an ‘activities’ button that would show all tickets and tasks.

The way it is, is horrible and inefficient, tasks assigned to me by other techs just get forgotten about.