Hi.

Can you check the following KB?

https://support.freshservice.com/en/support/solutions/articles/50000000143-where-do-i-configure-single-sign-on-within-freshservice-

On it, you may found this direct link:

https://support.freshworks.com/en/support/solutions/articles/50000002355-how-to-configure-saml-2-0-for-freshworks-using-adfs-

Hope this helps.

Sincerely,

Elvis

Hi thank you for your help, but still i cannot connect to my AD

Hi.

Could you please elaborate?

You may also request assistance to Support.

Regards,

Hello, Kyle

To configure SAML SSO with ADFS, follow these steps:

1. Set up a relying party trust in ADFS.
2. Configure claim rules for the relying party trust.
3. Export the ADFS metadata.
4. Configure your SAML service provider (SP) using the ADFS metadata or necessary information.
5. Test the SAML SSO integration.

I hope this is helpful to you.