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How to Improve First Response Time (FRT) in Freshdesk for Gaming/Entertainment Sites?

  • July 15, 2025
  • 3 replies
  • 50 views
Fahadmandi
Apprentice
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We've been using freshdesk to handle user queries for our gaming platform stumble guys modded version game where users often need quick support related to gameplay issues, update or access problems.

I wanted to ask:

What are the most effective ways to reduce First Response Time (FRT) in Freshdesk?

More specifically:

  • Any automation workflows you recommend?

  • Does integrating Freshchat significantly help?

  • Can we create response time SLAs by issue type (e.g., tech support vs. account help)?

Would love to hear what’s worked best for other fast-moving businesses, especially in digital or entertainment industries.

Thanks in advance!

3 replies

Fahadmandi
Apprentice
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  • Fahadmandi
  • Author
  • Apprentice
  • 2 replies
  • July 17, 2025

​@Fahadmandi  is there anything I can do???

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