How we use Freshdesk to manage student scholarship queries efficiently

Hi everyone 👋

I wanted to share a quick use case of how our educational project uses Freshdesk to streamline communication with students applying for scholarships.

At Oasis Scholarship, we receive hundreds of questions from students about eligibility, required documents, and application status.
Using Freshdesk, we created simple ticket categories for each type of query — like “Application Help,” “Documents,” and “Deadline Info.”

This has helped us:

• Automate responses to common questions

• Track unresolved student tickets faster

• Maintain transparency and consistency across multiple support agents

It’s been a huge time-saver for our small education-focused team.

Has anyone else used Freshdesk or Freshchat for managing student or educational communications?
Would love to hear your automation tips or workflow improvements!

Thanks,