You can go through reporting analytics and workflow automations. In my opinion these two are a bit tough but are really interesting to start with. Also go through basic ticketing functions like email notification, custom fields being added to forms and see how it works. Book a session with DAP by contacting freshservice support. They’d give you a detailed overview of the product.

Hey ​@mark7 !! Welcome to the Freshworks Community! 

We’re excited to have you here. There are some fantastic members who are well-versed in Freshservice and always happy to help. You can start by creating a new topic with your question and selecting Freshservice and the relevant subtopic and it helps get the right eyes on your post.

As ​@Nav_in  mentioned, this is your go-to hub: IT & Service Management and ensure you have subscribed to all the relevant categories of your choice.

Huge thanks to ​@Nav_in  for jumping in and helping a fellow member, really appreciate the support! 

​@mark7 , if you need anything or have questions about how the community works, feel free to tag me or drop me a DM. I'm the Community Manager here and happy to help you navigate or connect with the right folks.

Happy networking!

Welcome to the Freshworks community! Glad to have you here.