Skip to main content
Question

Relevance Freshservice solution

  • October 30, 2023
  • 3 replies
  • 115 views
Geerten
Apprentice
Forum|alt.badge.img

Question, how should the relevance of searching in Freshservice solutions work? I have an article where the search term (single word) is 16 times in the text, none in the title, no tags or keywords. That one is on the first position at the search results. Another article has 19 inclusions in the text and 2 times in the title and that one is on the second position.

I am wondering what the relevance determines and what is the best practice for Freshservice to influence the ranking for your articles? For the most popular search terms, it is important to show the results which are most important to the organisation.

    3 replies

    eeha0120
    Top Contributor ⭐
    Forum|alt.badge.img+12
    • eeha0120Top Contributor ⭐
    • Top Contributor ⭐
    • October 31, 2023

    Hi.

    This is a terrific question.

    Unfortunately, Relevance in FreshService is currently not accurate (at least for us in our instance, and I think in yours as well, as per your description).

     

    We haven’t been able to properly use it, so, we’re currently simply ignoring the relevance and sorting by dates. We haven’t been able to manage this with FreshService yet.

     

    I’d invite you to contact support in order to post your inquiry, and share your response or your findings.

     

    Regards,

    Elvis Henriquez
    innoxentwarrior
    Forum|alt.badge.img+1

    Freshservice enhances IT service management, ensuring smooth operations like a well-structured Special menu for dogs featuring unique and delicious options tailored for canine tastes and preferences—organized, efficient, and tailored for needs. Just as a curated menu offers the best choices, Freshservice optimizes workflows, making problem-solving seamless and delightful, much like a hassle-free experience at a top-tier service destination.

    naps2
    Community Debut
    • naps2
    • Community Debut
    • February 6, 2025

    Freshservice is an easy-to-use, streamlined IT service management solution aimed at productivity and efficiency. The intuitive interface on ticketing, asset management, and automation enables quick resolution of IT issues and seamless service delivery.

    Terms of UseAccessibility statement