Skip to main content
Question

Scroll Bar Gone on Ticket Page

  • Oct 26, 2026 5:25 PM UTC
  • 5 replies
  • 87 views

My scroll bar to the very right of the screen that is used to scroll the ticket page has disappeared. My coworker is also having the same issue.

5 replies

Trevor Cooper
Top Contributor ⭐
Forum|alt.badge.img+7
  • Top Contributor ⭐
  • Oct 29, 2026 10:59 AM UTC

My vertical bar is still there, but the horizontal bar disappeared a few days ago which is proving frustrating.  Clicking on a ticket (other than the subject) and using the cursor keys is the only way I can see the columns off to the right.


Hubert.Panszczyk
Top Contributor ⭐
Forum|alt.badge.img+7

It disappeared for me as well. You can also press the scroll wheel and move the mouse left and right.


Trevor Cooper
Top Contributor ⭐
Forum|alt.badge.img+7
  • Top Contributor ⭐
  • Oct 29, 2026 1:14 PM UTC

It disappeared for me as well. You can also press the scroll wheel and move the mouse left and right.

Thanks, hadn’t thought of that.  I’d rather they just fix it though ;)


suhi77
Community Manager
Forum|alt.badge.img
  • Community Manager
  • Nov 3, 2026 7:05 AM UTC

Hi ​@abostic 

Yes, you're right. During the timeframe you mentioned, we did observe multiple customers experiencing the scroll bar disappearing from the ticket list view.

After investigating this with our Engineering team, we confirmed that this is a product bug. The team is actively working on a fix, and we'll share an update as soon as we have more information.

Thank you for bringing this to our attention and for your patience while we work on resolving it!


Trevor Cooper
Top Contributor ⭐
Forum|alt.badge.img+7
  • Top Contributor ⭐
  • Nov 3, 2026 9:00 AM UTC

Seems to be fixed for me this morning 😀