Hello,
How can I make it so that when a user opens a ticket, all the tickets they have assigned appear in the "Active" section? Currently, when they open a ticket, it shows no active tickets, and I have to search for them manually.
Thanks
Question
user ticket assets
+12- Top Contributor ⭐
Hi.
Apologies. Would you mind elaborating your inquiry/issue and/or use screenshots?
I’m not sure if you’re referring to requester / contacts or agents and which view you may be referring to.
Best,
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