Hi,
I am using the Freshservice growth edition, which prevents me from scheduling reports and using their API to get the data I need. So, I am using the FreshService API to connect directly and extract all information. So far, I was able to get everything I need using the different API connectors (Tickets, groups, Sla_policies, etc.) but… I am missing the one for Survey (CSAT/ESAT).
I tried with https://companyname.freshservice.com/api/v2/surveys but only got the main survey info (we only have one). I am trying to see how to get a single table with all tickets ID, their survey responses and work on a report for it.
The API mentions using /api/v2/tickets/id]/csat_response for each ticket, but I would like to have a more detailed single table with all responses. Any ideas?
thanks!