I would like to add the a specific CAB Approval to a change template. Can someone please tell me if it is possible and maybe how?
Question
Add Approvals to change template
+1I would like to add the a specific CAB Approval to a change template. Can someone please tell me if it is possible and maybe how?
I’m also looking for it. Have you got it?
+14- Top Contributor ⭐
I would like to add the a specific CAB Approval to a change template. Can someone please tell me if it is possible and maybe how?
I would like to add the a specific CAB Approval to a change template. Can someone please tell me if it is possible and maybe how?
I’m also looking for it. Have you got it?
Yes and No.
The template name is not stored with the ticket so you can’t have that as an condition.
So you need to have some data on the ticket that you can do a condition on.
It can be Asset, Change type, group , agent, custom field.. anything you add to the template.
In your WFA(workflow automation) you then use that as a condition to send out the CAB you wish.
Extension to that you can use a Custom object to control the WFA
+1Okay alright.
Thanks.
In the Service Management --> Form Templates --> Changes I don’t see the section that you refer to: Approval Workflow
Should I add something?
+14- Top Contributor ⭐
Thanks.
In the Service Management --> Form Templates --> Changes I don’t see the section that you refer to: Approval Workflow
Should I add something?
If you refer to
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