Skip to main content
Question

Add Text Paragraph to all Service Catalogue Items at once?

  • October 24, 2022
  • 2 replies
  • 51 views
Chris S.
Skilled Expert
Forum|alt.badge.img+6

Hello,
 

I have a customer with a quite extensive Service Catalogue.

But, there are a lot of items that don't have a text paragraph.

Does anyone know if there is still an option to add a text paragraph to all the items at once?

Looking forward to hear from you!


GreetZ!

Chris.

zachary.king

2 replies

eeha0120
Top Contributor ⭐
Forum|alt.badge.img+12
  • eeha0120Top Contributor ⭐
  • Top Contributor ⭐
  • October 24, 2022

HI.

I’m not sure if such a feature in the GUI exists, but I guess using API is your friend here.

 

Regards,

Elvis.

Elvis Henriquez
B
zachary.king
Top Contributor ⭐
Forum|alt.badge.img+16
  • zachary.kingTop Contributor ⭐
  • Top Contributor ⭐
  • October 25, 2022

Hi @Chris S. I would reach out to support@freshservice.com and see if they can help you here. My guess is that the most efficient way would be to run a script using, as @eeha0120 mentioned, the freshservice API. Could grab all the service items and run an update request to add the paragraph field.

Take care!

- Zach / ITOps Supervisor - ITSM
B
Terms of UseAccessibility statement