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Hi, have found a few old threads on this but can anyone tell me what the minimum permission is to add/edit contacts in MSP mode (pro license)?  Couldn’t see it anywhere in custom roles.  

We want to assign this role to a few of our agents. 

thanks

Hi AndyRussell,

To add or edit contacts in MSP mode, the minimum required admin roles are:

  • View Requesters
  • Edit Requesters
  • Assume Requester Identity
  • Delete Requester

These permissions will allow your agents to manage contacts effectively. Let me know if you need further clarification!

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