+2For our Tickets, you must select a Group and then the associated Agents are listed in a dropdown.
This cross reference visibility would be great for a View Only function for Non Admins.
+9Hi
unfortunately there is no possibility within freshservice. You could build a custom app that fetches this data and creates a solution article with this information. We created such an app and the solution article gets updated every night.
Looks like this as an end result:
and is literally a copy of the agent groups api. This api returns the groups + associated agents + description of the group.
Unfortunately I’m not allowed to share the code. We also reference this solution article within the incident form.
I also told freshworks several times that this feature would help a lot of people. :-)
Hope that helps.
Daniel
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