Skip to main content
  • EN
  1. For a non-admin Agent, is there an easy way to see which Agents are a member in a particular Group? 
  2. For a non-admin Agent, is there an easy way to see what Groups an Agent is a member of? 

For our Tickets, you must select a Group and then the associated Agents are listed in a dropdown.

This cross reference visibility would be great for a View Only function for Non Admins.

Hi @LewisNix,

unfortunately there is no possibility within freshservice. You could build a custom app that fetches this data and creates a solution article with this information. We created such an app and the solution article gets updated every night.

Looks like this as an end result:
 


and is literally a copy of the agent groups api. This api returns the groups + associated agents + description of the group.

Unfortunately I’m not allowed to share the code. We also reference this solution article within the incident form.

I also told freshworks several times that this feature would help a lot of people. :-) 

Hope that helps.

Daniel

Terms of Use