Is there a way to allow agents to re-activate Requesters? Global Admins can do it, but I would like my agent who is doing employee lifecycle to be able to re-activate. I provided Requester ‘edit’ access but he still gets an error.
Answer
Allow Agents to reactivate Requesters
- Top Contributor ⭐
Best answer by Ammar KB
Hi
Hope you are well!
Could you please provide the following roles and check if the issue persists:
They should be provided Deactivate/Delete Requester permission as well I believe in order to reactivate the users. Feel free to reach out to support@freshservice.com in case of queries!
Thanks and Regards,
Amy!
Hi
Hope you are well!
Could you please provide the following roles and check if the issue persists:
They should be provided Deactivate/Delete Requester permission as well I believe in order to reactivate the users. Feel free to reach out to support@freshservice.com in case of queries!
Thanks and Regards,
Amy!
Amy | Freshservice Support
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