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Question

API Authentication with OAuth

  • October 10, 2024
  • 6 replies
  • 118 views
megank
Community Debut

I’m creating an integration to create Freshservice tickets using phone call data. This service is intended to live outside the Freshservice platform but I cannot find documentation for using OAuth with the APIs.

I saw on a community post that Freshservice APIs now support OAuth flow. The article directed me to your documentation at https://api.freshservice.com/#intro. However, only api key authentication is mentioned.

Can someone share the steps I need to take to implement my integration using OAuth authentication flow?

6 replies

Daniel Söderlund
Top Contributor ⭐
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This is the best I have found https://developers.freshworks.com/docs/app-sdk/v3.0/service_ticket/oauth-implementation-in-apps/oauth-in-external-apps/  I haven’t tested it my self yet. I’m planing to test in Post man first see that I can get it to work there. 

Next step is to see how to use it in a web request node. 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Sharon Roseline H
Community Debut

Hi Megank, 

 

Unfortunately, utilising this via Postman or within workflow isn’t feasible, as OAuth functionality is exclusively supported for marketplace apps currently.

I hope this helps :)

Daniel Söderlund
Top Contributor ⭐
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Hi Megank, 

 

Unfortunately, utilising this via Postman or within workflow isn’t feasible, as OAuth functionality is exclusively supported for marketplace apps currently.

I hope this helps :)

wrong, I managed to get to work in Postman with help of someone here on the forum :) 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Sharon Roseline H
Community Debut

Hi Daniel, 

Thanks for pointing that out! That’s great to hear. If you’re open to it, could you share how you got it working in Postman? It’ll definitely help other community members :)

W
Community Debut
  • woordnelson
  • Community Debut
  • July 13, 2025

Freshservice does support OAuth, but it's not documented on the public API page. You need to register your app via Freshworks Developer Portal. After registration, use standard OAuth 2.0 flow to get the access token. Contact Freshservice support for app approval and exact scopes needed.

Daniel Söderlund
Top Contributor ⭐
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Hi Daniel, 

Thanks for pointing that out! That’s great to hear. If you’re open to it, could you share how you got it working in Postman? It’ll definitely help other community members :)

I’m going to tray :)  And as ​@woordnelson say, you generate the auth pwn/key etc in the dev portal. 
Keep in mind this is still tied to the agnet that logs into the dev portal 

 

In Dev portal 

https://oauth.pstmn.io/v1/callback

 

In postman 

https://oauth.freshdev.io/auth/callback

https://instancename.myfreshworks.com/org/oauth/v2/authorize

https://instancename.myfreshworks.com/org/oauth/v2/token

 

 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
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