I have recently figured out how to create a child ticket using the API with a Web Request action step in an automator.  In the automator I check the ticket for certain conditions and based on those conditions I create one or more child tickets, setting the subject on the children to that of the parent, but with special appendages.  I want to further update the child ticket fields based on the appendage so I have another event triggered automator that checks for raised tickets, and then if the subject an appendage, I look up that appendage in a custom object to do group/agent assignment.  However, these API created child tickets apparently are not recognized as “ticket is raised.”  As a test, I create a ticket via email using a subject that included one of the appendages and that will trigger the “ticket is raised” and the automation works...but not when a similar ticket is created via the API Web Request.  

Any idea why this is?