PUT API will not allow me to associate a Change ID to a Major Incident. As long as the incident is not a Major Incident the PUT API works. Please share how I can make this work for Major Incidents.
https://{{service_desk_url}}/api/v2/tickets/{{change.incident_number}}?bypass_mandatory=true
{
"ticket": {
"change_initiated_by_ticket": {
"display_id": {{Change_ID}}
}
}
}
To resolve the Major Incident + Change ID association issue via API, ensure your payload explicitly includes the category/sub_category fields required for Major Incidents (e.g., "category": "Incident", "sub_category": "Major Incident") alongside the bypass_mandatory=true parameter, as Major Incidents often enforce stricter validation. Example:
{
"ticket": {
"change_initiated_by_ticket": { "display_id": "{{Change_ID}}" },
"category": "Incident",
"sub_category": "Major Incident"
}
}
If this fails, verify API permissions for Major Incidents or consult your service desk’s API documentation for Major Incident-specific requirements.
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