Using the PUT API for tickets, I can associate a Problem’s Display_ID to an Incident ticket. But, If the Incident is a Major Incident, the API will not allow me to PUT the associated Problem Display_ID. I tried to got the opposite direction and make the association to the Major Incident on the Problem ticket. But, the GET for the Problem record only shows associated Change.
How do I associate a Problem record to a Major Incident using an API?
https://{{service_desk_url}}/api/v2/tickets/{{change.incident_number}}?bypass_mandatory=true
{
"ticket": {
"problem": {
"display_id": {{Problem_ID}}
}
}
}