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Using the PUT API for tickets, I can associate a Problem’s Display_ID to an Incident ticket. But, If the Incident is a Major Incident, the API will not allow me to PUT the associated Problem Display_ID. I tried to got the opposite direction and make the association to the Major Incident on the Problem ticket. But, the GET for the Problem record only shows associated Change.

 

How do I associate a Problem record to a Major Incident using an API?

https://{{service_desk_url}}/api/v2/tickets/{{change.incident_number}}?bypass_mandatory=true

{

    "ticket": {

                "problem": {

                   "display_id": {{Problem_ID}}

        }

    }

}

 Hi ​@WadeJNelson, you can’t currently do anything with Major incidents and API Calls.  Freshservice doesn’t recognize there own ticket type “major incident’ as a unique ticket type they only see Incidents and Service requests.  I have had the issue for close to a year and we had to disable Major incidents in our environment because we couldn’t get anything to call to it.  I’ve attached a screenshot of my pending ticket for this issue. Sorry, but hope it helps to know it isn’t you.