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">WE ARE BACK, with yet another Ask the Expert Session for our IT/ Freshservice community. 😁

This series is to introduce our product specialists to our community and provide an opportunity to directly learn and interact with them.

This time, our host/ expert in the spotlight would be @suvashini.balashanmugam 🤩

Topic: API Integrations & Service Desk Productivity

 

About Suvashini:

Suvashini shares 7+years in the ITSM industry and has done several roles including Support, Presales, Onboarding and to leading a team. Currently, She is into a new role, Customer Success Engineer handling Enterprise accounts in the EU & UK regions for Freshservice. She enjoys solving for customer problems and enjoys immersive experiences like travelling to newer destinations, playing sports.

 

Session+Details">📍Session Details

📅 Date: October 27, 2022, Thursday

⏳Time: 5 PM CET/ 8 AM PST/ 8:30 PM IST

🔗RSVP + Virtual Joining Link

Post your questions prior to the session on the comments section below. This will help us plan the session better.

Some questions to get started with...

  • How we can integrate with other systems using API
  • Smoother transition between HRMS tool & Freshservice

Session Recording

Post your questions for Suvashini in the comments section below!

 

This should be another wonderful and insightful session!

Excited for this session @suvashini.balashanmugam 

My question would be, how can an IT agent plan better for long breaks or the holiday season? I often struggle before and after such long holidays and often left overwhelmed with the amount of backlog. I could do better with some tips on better planning. 

Love the topic. Looking forward to this...

Excited for this session @suvashini.balashanmugam 

My question would be, how can an IT agent plan better for long breaks or the holiday season? I often struggle before and after such long holidays and often left overwhelmed with the amount of backlog. I could do better with some tips on better planning. 

@zachary.king shared his tips during our session last morning. Zach could share some of his tips as we plan for the festive season!  

Super excited to see all of you in today’s Ask the Expert session 😁 I’m looking forward to learning from Suvashini and hearing from all of you.

See you all at 5 PM CET/ 8 AM PST

Joining link: https://communityevents.freshworks.com/e/mvrcd9/

 

SESSION RECORDING IS NOW AVAILABLE! 🔥

You can view it on the main post above!

Shareable link: https://community.freshworks.com/freshservice-11247/ask-the-expert-special-ft-suvashini-api-integrations-service-desk-productivity-rsvp-now-26351#Session+Recording

 

 

Hello @suvashini.balashanmugam 

During webinar, I’ve asked about reactivating FS user using Workflow Automator

You responded with it’s applicable throw FS API, I did it.

Thanks for your session

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