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We use laptops on building sites.  They then return to IT in varying states of disrepair.  We have to grade them (they get a numeric score based on a set of about 10 criteria) and return then to stock for the next user.

We can make a single custom field that holds the grade, and do the calculation of the grade outside FreshService.

We could add all 10 criteria as custom fields and do the grading on the asset page, but that wouldn’t give us the final score.

Ideally we want to be able to add all the grading criteria, with each a drop down (values 5, 3, 1) and have another field that adds up the scores to give the final.

Is there a way to do that in FreshService?

Hi.

As a matter of fact, yes, you can make this within FreshService.

You could create a Workflow automation for Assets.

Trigger it in Events, when Asset is changed.

And using a Builder Expression do the maths on your custom fields.

That would give you the result

Then, in Action, you could set your Score custom field with the previously computed result:

 

 

Hope this helps.

 

Regards,

Thank you.  That was a very useful starting point...for a lot of what I want to achieve.

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