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Question

Asset Return - User Status Based

  • February 23, 2026
  • 1 reply
  • 20 views

nickhank19
Apprentice

I’d like to workout a way to address assets associated with deactivated users in our environment to flag for reporting that they need to be returned. 

 

IE, User AD account is disabled, Freshservice Deactivates the account. This signal identifies that a user who has an asset associated with them as ‘used by’ and flips that device state to ‘Awaiting Return’ (or something to that extend. 

 

Is there a way to do this in current state? I’ve been searching the Asset Workflow and cannot find any way to utilize used by user’s status to dictate anything. 

1 reply

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 24, 2026

Hi ​@Kamakshi V 

This post is a duplicate of: 

Not sure if you wish to merge or simply delete it.

 

Best,