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Assigning fields based on requester (email address or user)

  • September 12, 2018
  • 2 replies
  • 44 views
D
Apprentice

Assigning fields based on requester (email address or user)


Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?



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    2 replies

    govind.sudarsan
    Contributor

    Hi Darryle,


    Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:



    Hope this helps!

    D
    Apprentice
    • dlee
    • Author
    • Apprentice
    • September 27, 2018

    Thanks!


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