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aumation work flow some issue

  • January 2, 2020
  • 1 reply
  • 9 views
S
Apprentice

if group not selected and assign direct agent then ticket redirect again to helpdesk team. could you please check the issue

    1 reply

    T
    Community Debut

    Hi,



    We tried reproducing this in the local account but we weren’t successful. We found a case, group un-assignment fails for the ticket created through Email and group is mapped in Email setting. If we are talking about the same case then I can assure you that we are working towards a fix and should be fixed in the future deployments.


    I’ll have one of the support Rep to reach you on the same.




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