Hi everyone,
I’ve been working with Freshdesk for a while now, and I’m starting to build more complex workflows to handle our support queues. The challenge I’m running into is that once an automation or workflow rule gets too detailed, it sometimes interferes with other ticket processes, or triggers unexpected actions.
For those of you with deeper experience, how do you balance creating customized workflows while keeping the system stable? Do you set up test tickets, use versioning, or follow any naming conventions to avoid conflicts? I’d love to hear about tools, habits, or processes that help you manage sophisticated Freshdesk automations without accidentally breaking something.