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Billing support

  • January 30, 2026
  • 1 reply
  • 21 views

Magnus Santos
Apprentice
Hi everyone, how are you?I'd like to know if I'm the only one having problems with support. I've had ticket #19529945 open since January 14th and haven't received a response yet. My system could go down at any moment due to lack of payment.

Best answer by eeha0120

Hi.

Support may not be addressing your ticket due to payment, but they should reply.

You should contact your CSM.

Pinging ​@Kamakshi V over here.

Best,

1 reply

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • Answer
  • February 3, 2026

Hi.

Support may not be addressing your ticket due to payment, but they should reply.

You should contact your CSM.

Pinging ​@Kamakshi V over here.

Best,