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Question

Bulk-forget requesters?

  • October 2, 2023
  • 2 replies
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DBZachritz
Apprentice
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I’m new to FreshService and accidentally created a bunch (14,000) of requesters which I now need to forget. We’re not yet live in production.

It’s been suggested that this could be done through the API via a Postman Runner, but I’ve been having difficulty forgetting more than one at a time.

Does anyone have any tips or resources I could look at which would help me accomplish my goal? Ideally, I’d like to forget anyone created on or after 2023-09-28.

Many thanks in advance!

2 replies

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 9, 2023

DBZachritz
Apprentice
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  • Author
  • Apprentice
  • October 9, 2023

Thanks!  I discovered that my problem was I was using a variable for my base URL which was making Postman think it should be coming from the CSV of my requester ID’s too.

Once I typed it in and the only variable was the ID’s….  Worked like a charm.