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Bulk reply does not CC

  • July 6, 2017
  • 2 replies
  • 11 views
A
Contributor
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When sending a bulk reply, an existing CC (entered by the requester) is not CC'd on that reply

    This topic has been closed for replies.

    2 replies

    rajagopal.baladhandayutham
    Community Manager
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    Hi Andrew,


    We were able to recreate the issue at our end and I have raised this as a ticket to check with our Product team.


    We will keep the forum and ticket updated once we have an update.


    Thanks,

    Rajagopal

    Rajagopal || Freshworks Community
    rajagopal.baladhandayutham
    Community Manager
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    Hi Andrew,


    Our development team has identified this as a bug and we will update the forum once this has been fixed.


    Thanks,

    Rajagopal

    Rajagopal || Freshworks Community
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