One a user is assigned as a Business Agent; they are considered agents. They can no longer be included as Requestors in Requestor Groups in other Workspaces. Making them an Business Agen should not affect them as requestors in other workspaces.
Question
Business Agents Unable to Create Change Requests in Other Workspaces
+1
+2Hi Tyler,
Please note that agents in Freshservice cannot be added as requesters despite being a business agent or an IT agent. This is an expected behaviour by design. You can drop an email to support@freshservice.com to have this raised as an enhancement request.
+1Let me ask you this. How does a user that is assigned as a Business Agent submit a change request?
Also, I have submitted this to support numerous times. No one ever has an answer other than it is by design. It’s unfortunate because the design is not functional for users assigned a Business Agent license.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.