Hello @manuplusplus,

Yes it can. You can use this connector 

 or you can create your own connectors and use the freshservice API (https://api.freshservice.com/v2/) to perform automations on tickets. Make sure to look at the workflow automator in freshservice and the use of webhooks as this is a great way to automate with the interaction of third party tools.

Take care,

Zach

@manuplusplus If you still need help with this let me know.  The standard connecter is really bad.  I have a method that works really well for integration and use it all the time. 

Hi @patricksawyer 

Yes, that will be great if you can share your approach/method for this.

Thank you so much. 

If you want to use a Freshservice event to trigger something in O365 do the following.

• Create a Workflow Automator in Freshservice, the action will trigger a POST webhook.
• You then use the “When and HTTP request is received” trigger.  Save the flow and get the URL.
• Go to Freshservice and trigger the automation.  This will pass the payload to PA
• Go back to PA and check your log, copy the code.
• In PA go to the trigger and paste the code in the “Use sample payload to generate schema”
• Now all of your FS fields (that you picked) are available in PA
• You can then do whatever you want with these fields.

If you need additional help private message me.  This should take no longer than 5-10 minutes to setup.

Hi @patricksawyer,

I have sent you a private message regarding this.