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Question

Can't save settings in Journeys

  • September 30, 2025
  • 4 replies
  • 88 views

mbackwater42
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We just had the new Journeys module onboarded to our Helpdesk. I created a Sandbox duplicate of our production environment and began setting up the Journey. When I go to publish it I keep getting an error message saying that I need to assign a Workspace for the Journey. I select the HR Workspace and click Save…. and nothing happens. I click Save over and over and nothing happens. 

I think, well Onboarding and Offboarding were wonky in the Sandbox to the point I couldn’t use them, let’s try it in production. Same result. Anyone else getting this problem?

 





 

 

4 replies

mbackwater42
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  • 79 replies
  • September 30, 2025

I’m also finding when I open a Draft Journey I have to refresh the page to see anything other than white space where the Kanban board and page controls should be. I’m having these issues in all browsers (Edge as default, Chrome, and Firefox).


craigkidsp
Community Debut
  • Community Debut
  • 1 reply
  • October 20, 2025

Same issue here. Can't save it. Did you have any luck saving?


mbackwater42
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  • 79 replies
  • October 22, 2025

Same issue here. Can't save it. Did you have any luck saving?

Nope, had to open a ticket w/ support, still waiting for a fix. They said it’s a bug in the back end they are working on.


mbackwater42
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  • November 6, 2025

Support never got back to me, but the issue seems to be fixed now.