Change Management

Hey, you can try using business rules to achieve this. For example, create a new business rule for change request that is configured as shown below.

Under Conditions:

“Logged in user.group - includes” - select the group to which the agent belongs, in this case, they belong to an agent group called “South America”

then, use the condition, “change forms.group - is not - South America”.

Under Actions:

Click on “Validate form on submission” and then enter the error message. This will ensure that if the agent from South America group tries to raise a change request for some other group, say “North America”, it will throw the error “You are not allowed to raise a change request for other groups!” and that change request cannot be submitted. 

Error screenshot:

Good day ​@Nav_in  thanks for the feedback and will test this in Sandbox. Have a good weekend.