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Change / Problem Requester not searching

  • August 18, 2020
  • 1 reply
  • 14 views
D
Apprentice

When a Change or Problem is created the Requester search is not working.  You can manually type in the full email address as a work around, but we'd like the names appear below as found in ticket creation.

    1 reply

    P
    Community Debut

    Hi Derek,


    We have had this ask for the “Search a Requester” functionality to auto-populate the requester profiles in Problem and Change requests separately and we’ve already raised a feature enhancement requests each for this. 


    We will add your concern as well to the list as well.


    Regards,

    Pranav B

    Team Freshservice

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