When a Change or Problem is created the Requester search is not working. You can manually type in the full email address as a work around, but we'd like the names appear below as found in ticket creation.
Change / Problem Requester not searching
Hi Derek,
We have had this ask for the “Search a Requester” functionality to auto-populate the requester profiles in Problem and Change requests separately and we’ve already raised a feature enhancement requests each for this.
We will add your concern as well to the list as well.
Regards,
Pranav B
Team Freshservice
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