Whenever a ticket is submitted it is numbered with an #INC: followed by a number.
Is there any way to change where it says "INC" to something else?
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Bump. What does "INC" stand for anyways?
INC for Incident
SR for Service Request
Hey Ryan,
As Charlie
As per ITIL recommendation we name it such a way and do provide other ITIL modules such as Problem, Change & Release and we do not support custom name for the Ticket types.
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