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Question

Changing Solutions permissions?

  • September 12, 2024
  • 2 replies
  • 39 views

We have our solutions that we are using as KB for IT and general staff, but when looking General staff have access to view all the documentation that is specific to the IT team.

 

can we adjust the permissions of some documents to only be to the IT Team and not public to everyone?

2 replies

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  • Contributor
  • September 17, 2024

You can restrict the visibility of folders in Solutions, KB available at:

Controlling access to your Kbase | Freshservice Knowledge Management : Freshservice


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  • Top Contributor ⭐
  • September 25, 2025

Please upvote this idea