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When closing a ticket, we would like to enforce the agent to add closure notes to the ticket before being able to actually close it for good. Is this possible?


Ignore - worked it all out



Can I ask how you managed this please?




Thanks.



Hello Williams,




You could create a custom multi-line text field under Admin -> Ticket fields section and make this mandatory for agents while closing a ticket . This would prompt them to enter the closure notes in this field before closing a ticket.





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Cheers!


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