Hi,
how can I create a new ticket from an old email? I have emails from about two weeks ago that arrived at the wrong email address and I would like to combine them into a new ticket. But when I move the emails to the correct inbox, no automatic tickets are created.
Is there a solution for this?
Best regards
Olaf
Hi Olaf,
Rather than dropping the emails into the mailbox where emails generate tickets you need to Forward the emails TO that mailbox.
One thing to note, if you need:
You can find that option by going to the Workspace you are working in and selecting that option in:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.