Is there an way to create a custom report that shows CSAT survey responses?
Answer
CSAT Survey Reponses
+1Best answer by sanofar.allahpichai
Hi
Greetings from the Freshservice Team!
Have you tried the CSAT reports in Analytics? You can set up reports to capture various metrics based on survey ratings. The reports can be created both at the survey level as well as at a question response level. You can create different widgets at a survey level inside the Tickets module on Survey score metric, with filters defined under Associated Survey.
You can also create widgets on Survey Score metric at an overall survey level.
For more info please look at our online help documentation here. Cheers!
Best Regards,
Sanofar
Team Freshservice
Hi
Greetings from the Freshservice Team!
Have you tried the CSAT reports in Analytics? You can set up reports to capture various metrics based on survey ratings. The reports can be created both at the survey level as well as at a question response level. You can create different widgets at a survey level inside the Tickets module on Survey score metric, with filters defined under Associated Survey.
You can also create widgets on Survey Score metric at an overall survey level.
For more info please look at our online help documentation here. Cheers!
Best Regards,
Sanofar
Team Freshservice
Warm Regards, Sanofar || Freshworks Community
+1Noted, thank you so much for the help!
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