Can someone tell me if i can add a number of service catalog items at once and if so, is there a template to do so?
Yes, you can bulk-add service catalog items in Freshservice, and there’s a way to streamline this process, though Freshservice doesn’t provide a specific "template" for this task. Instead, you can use the bulk import feature with a CSV file to add multiple items efficiently.
Here’s how you can do it:
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Go to Admin > Service Catalog > Service Items in Freshservice.
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Look for the "Import" option (you may need admin permissions).
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Download a sample CSV file from Freshservice to use as a template.
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Populate the CSV with your service catalog item details (e.g., name, description, category, cost, etc.).
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Upload the CSV file via the import tool to add all items at once.
This method ensures consistency and saves time. Before importing, double-check the CSV for errors to avoid issues. If you need a specific template format or run into problems, let me know, and I can help further!
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