CSV file to import items to service catalog

Yes, you can bulk-add service catalog items in Freshservice, and there’s a way to streamline this process, though Freshservice doesn’t provide a specific "template" for this task. Instead, you can use the bulk import feature with a CSV file to add multiple items efficiently.

Here’s how you can do it:

1. Go to Admin > Service Catalog > Service Items in Freshservice.

2. Look for the "Import" option (you may need admin permissions).

3. Download a sample CSV file from Freshservice to use as a template.

4. Populate the CSV with your service catalog item details (e.g., name, description, category, cost, etc.).

5. Upload the CSV file via the import tool to add all items at once.

This method ensures consistency and saves time. Before importing, double-check the CSV for errors to avoid issues. If you need a specific template format or run into problems, let me know, and I can help further!

Hi there,

If you are planning to migrate from another service desk to Freshservice, it is worth looking beyond service catalog items alone. A third-party migration app can help move a much broader set of data in one structured process.

For example, Data Import to Freshservice supports migration of:

• Agents

• Contacts

• Organizations

• Tickets

• Problems

• Changes

• along with their records.

You can also request a custom migration to import service catalog items together with these records, instead of rebuilding everything manually.

This approach is especially useful if you want to preserve existing ITSM structures rather than rebuilding them manually after go-live.

Yes, you can add multiple service catalog items at once using bulk import via CSV. Freshservice provides a CSV template for service catalog imports—check Admin → Service Catalog → Import. Make sure required fields (name, category, visibility, etc.) are filled correctly before uploading.

Yes, you can bulk-import catalog items using a CSV template. Check the platform’s import section for a sample file, and make sure the column names match exactly it saved me a lot of time when uploading items for my merch store.