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Question

Custom Attribute

  • October 1, 2025
  • 2 replies
  • 85 views

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Hi All,

I've been trying for some time to integrate custom attributes from an Active Directory (AD) user into a custom field in Freshservice.

 

 

I'm using two specific attributes from AD, which are successfully displayed in another application—so I believe the issue lies within the Freshservice Enterprise App configuration.

Could someone please share a screenshot of a working setup where this integration is functioning correctly?

Thanks in advance for your support!

Best regards,

2 replies

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  • Author
  • Skilled Expert
  • 6 replies
  • October 12, 2025

this Problem is still open, can somebody pleasse help?


KevinPauwels
Community Debut
  • Community Debut
  • 1 reply
  • November 3, 2025

We have the same issue, the manual says it should work but it does not. ExtensionAttribute1
5. The drop-down will not display custom AD fields, but you can add one by typing out its name.
https://support.freshservice.com/support/solutions/articles/221819