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We created a custom field to query the end users with “Short Description of Issue/Request”

We would like to see this field in the Agent Portal as a column so we have some idea of what we are working with without having to click on the service request itself to see the additional details.

Hi.

@alyssia.correa and @Kamakshi V 

A new FreshService inquiry in FreshDesk forum.

 

Regards,

Hi @LebSea 

If I understood correctly your inquiry, standard field Subject usually should do that trick.

But yes, you can add any custom field to the ticket list view (assuming this is what you are referring to).

You migh click on the Gear and click and organize the available fields:

 

If this is not what you may be looking for, would you mind elaborating your need?

 

 

Regards,

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