Custom field of Service Request in Report

Hi Veenu,

Hope you’re doing well and staying safe!

We would be able to pull in the “Custom fields” for a specific Service Item in Analytics Report by navigating as mentioned below:

Step 1 : Please click on “Analytics” → New Report → Give a Name for the Report

Step 2: In the whiteboard, select the “Templates” tab and drag and drop any widget. After this, select the “Edit” icon to navigate inside the widget.

Step 3 : Please click on the “Filter” Tab. You will find a default filter applied named “Created in the last 30 Days” . You can choose to modify this according to your requirement. Once done, you need to add the 2 additional filters by clicking on “+ Filter” and adding the below -

• Type - is - Service Request

• ServiceItem - is - (your specific item)

Step 4 : After applying the filters, you will find “Graphical Data” and “Underlying Data” . Expand the underlying data wherein you need to select the columns of the filtered Service Item. 

Step 5 : You can give a name to this widget and then save it at the top left of the screen. 

Hi Veenu,

We've created a ticket for this to have this taken up internally. Here's the ticket ID for your reference :  https://support.freshdesk.com/a/tickets/6732055 

We'll get in touch with you on the ticket for further troubleshooting.

Have a nice weekend! :) 

Warm Regards,
Pranav B
Freshservice Support

Hi Veenu,

Hope we were able to answer all your issues and questions you had put forth to us in the best way possible.

Please feel free to reach out to us in case you face any further hiccups and we’d be glad to help!

Warm Regards,

Pranav B

Hi

Would it be possible to share how this was done as we’re looking to do the same thing?

(unfortunately when i click on the link above it doesn’t take me to the ticket so i can’t see if/how it was resolved)

Thanks

Phil.