Hi @aldo 

If you are looking to allow requesters to create tickets without logging into the end user portal, we have an option to allow users to submit tickets without logging in, please find the below screenshot:

You can also refer to this article: https://support.freshservice.com/en/support/solutions/articles/157126-logging-in-and-accessing-your-service-desk

If you are looking to configure custom fields to be available on the end user portal for ticket submission, you can configure this under Admin-->Field Manager-->Ticket Fields, article here

Hi @rajagopal.baladhandayutham thank you for your suggestion.

Hi! In Freshservice, non-logged-in users can't fill out custom fields directly through the portal. Custom fields are typically available to logged-in users or within forms where authentication is required. To allow non-logged-in users to interact with custom fields, consider using public forms or integrating with external tools that support such functionality. Let me know if you need more details! 

Hi! In Freshservice, non-logged-in users can't fill out custom fields directly through the portal. Custom fields are typically available to logged-in users or within forms where authentication is required. To allow non-logged-in users to interact with custom fields, consider using public forms or integrating with external tools that support such functionality. Let me know if you need more details!