Hi, I wan my custom feild to be lite the dscription box is automatecly
I want “beskrivning av ärende” to have the funktion like “Description”. And not be in the right corner like the pic below
Question
Custom fields to be the ticket descriprion
+11- Top Contributor ⭐
HI, I’ve not come across a way to customise boxes into the main section of the gui. i’m not sure this is an option.
+12- Top Contributor ⭐
Hi.
Sadly, this seems to be currently not feasible.
A few workarounds we have made for this limitation are:
Create a public/private note with the contents of your field, using a workflow. With the creation, it is right there, but it will be collapsed with replies being added to the ticket.
Adding a service item (valid only on SRs) with the required information. It will remain always on top, but you need to expand the description (if it is long; there’s an app that does exactly that automatically) and could sum for a clogged GUI if both have lots of contents.
Regards,
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