Hi Leigh,

I apologise for getting back to you at a later time on this topic. It looks like there is a flaw in converting the special characters in form fields. 

We have already notified our engineers about this and are working towards a fix. I will keep this thread updated about the progress. 

Thanks for using Freshservice! 

Best, 

Vaishali

Hi Leigh, 

We have fixed the issue from our side. 

Please take a look and let me know if this helps. 

Happy Supporting!