Dates & Dependant fields don't auto fill for additional items

Hi Leigh, 

We bought about an enhancement which would now copy the date field from Parent Ticket over to the Child Ticket. 

We will also raise a request for the nested fields and will keep you posted on our inputs for the same. 

Thanks for using Freshservice!

Hi Deborah,

We understand your requirements. We’ll raise a feature request ticket on your behalf to auto-populate the custom fields inside dynamic sections from parent to the child service item.

You can mark these fields as mandatory in the child items for now to avoid missing out on the data. Let us know if there are any specific fields/types in the dynamic section that you require to be auto-populated. We can check with our product team and update you.

Regards,

Sanofar

Hi Deborah,

We received an update from our product team regarding this feature request. Unfortunately we don't plan on supporting copying custom field values from parent to child tickets separately.

We're trying to enable placeholders for Child service items. So you could add a note with placeholders to transfer context from parent ticket to the child ticket when the Service Request is raised via a workflow rule.

Reach out to us at support@freshservice.com if you require further assistance.

Cheers!

Sanofar

Freshservice Support